Swiss-based VIP flight attendant training education specialist, Training Solutions, has introduced a programme of leadership & teamwork training for VIP flight attendants.

"Leadership and teamwork on larger aircraft such as Airbus and Boeing business jets is about motivating, inspiring, encouraging and enabling VIP flight attendants and taking them to greater heights," says Dietmar Duller, Founder & Course Leader of Training Solutions.

"It is therefore important that the flight attendant in charge has charisma, expertise, commitment, dedication, motivation, plus focus and concern for others." Combining leadership skills with effective teamwork - which includes good communication & social skills, personal responsibility, shared goals and processes for conflict resolutions - helps to make larger private jets operate smoothly and exceed clients’ expectations. "A shared philosophy, common goals and objectives, understanding the individual in the group and having a strong sense of empathy are also needed," adds Dietmar.

Dietmar Duller

The leadership & teamwork training course can be run concurrent with the existing, two to four days customer service excellence training. Training Solutions has welcomed the 1000th VIP flight attendants from 60 countries to its training courses in 16 countries in Europe, the Middle East and Africa since 2007. Monthly VIP flight attendant training courses are also offered in Geneva. www.trainingsolutions.ch