|
|
Patrick Margetson-Rushmore,
chief executive of Luxaviation UK, introduces BlueSky to duty operations
controller Dawn Fraser. |
|
|
A day in the
life of Dawn Fraser, a duty operations controller at Luxaviation UK |
|
|
|
uilding on a passenger service and
handling career in commercial aviation, Dawn Fraser has been a duty operations
controller at Luxaviation UK since March 2017. She tells BlueSky . . . |
Our headquarters are at
Stapleford Airport in Essex, on the edge of London. I work 12-hour shifts over a
four-day period, starting at either 07:00 or 19:00, and then I have four days
off. On arrival each day, the outgoing duty operations controller hands over to
me. I’ll then check the necessary preparations have been made for all flights
taking place during my shift, from pilot and crew allocation to ensuring flight
plans have been filed with EUROCONTROL’s Network Manager Operations Centre.
Throughout my shift, I
check in with the relevant parties - from the airports to
EUROCONTROL to the members of our dispatch team - to ensure all our
flights are taking off and landing on time and, when necessary, to
find out the cause of any delays or slot problems.
One of the joys of
business aviation is the flexibility and so we need to react quickly
and efficiently when our customers’ needs or wishes change. Perhaps
a meeting has finished early or is running late? Or perhaps
passengers loved their inflight lunches so much they want the same
meals again on the return flight that evening? I monitor all these
details and inform our flight crews - either by telephone or e-mail,
indeed sometimes both, as appropriate - to make sure we act
accordingly. |
|
Dawn Fraser |
I love solving problems, which is
no bad thing when you work in business aviation! Airlines are basically
restricted to fixed routes and schedules but, as I mentioned earlier, business
jets are much more flexible. If we’re hit by, say, an unexpected weather delay,
I really enjoy working out a new plan to make sure we still meet our passengers’
needs.
I must also keep aware of
industry regulations, such as flight crew duty time limitations, and
developments that will affect our services, from air traffic control strikes to
new noise curfews or night flying restrictions at airports (such as the new
measures in place at London Luton Airport between June 1 and September 30 this
year). If we can’t meet a client’s preferences because of unavoidable industry
rules, I’ll clearly communicate those facts to the client and work hard to
propose a suitable alternative arrangement. And with so much experience and
knowledge in the Luxaviation UK team, from Patrick and George [Galanopoulos,
managing director] down, there’s always someone available to provide excellent
advice.
Mornings are often my busiest
time, with many intra-European flights taking off. Evenings are normally less
intense but can be busy too, as those intra-European flights return and
transatlantic flights take off.
In quieter periods, particularly
at nights, I like to find the time to work on client-facing tasks such as
preparing quotes. It’s especially fulfilling to see a job through from the very
start to the very finish, from taking the client’s initial enquiry and securing
the deal through to being the duty operations controller monitoring the takeoff
and landing of that flight.
I don’t like leaving jobs
unfinished, so at the end of my shift I work hard to finalise and complete all
my ongoing tasks before handing over to the next duty operations controller.
Having worked for major handling
companies including Swissport and Menzies Aviation at busy locations such as
London Stansted and London Gatwick airports, I thought I knew everything about
aviation…but I was wrong! Although the passenger experience is critical in both
sectors, business aviation is very different from the airline industry and
that’s part of why I love the job. I don’t think people who have never flown in
a business jet realise just how incredibly flexible our industry can be,
allowing you to fly whenever and wherever you want. Customer interactions in
business aviation are so much happier than in the airline industry. It’s great
never having to say to a passenger: “I’m sorry but you’ve missed your flight”!
|
|
www.luxaviation.com |
|
Stapleford
Airport |
Stapleford
Tawney |
Essex, RM4
1SJ |
United
Kingdom |
+44 (0)1708
688420 |
|
|
BlueSky Business Aviation News | 24th May
2018 | Issue #465 |
|
|
|
|
|
|