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ABACE 2019

Bombardier strengthens service and support capabilities for bizjet customers in China



Bombardier announced significant enhancements to its customer support capabilities for business aircraft customers in China during this week's Asian Business Aviation Conference & Exhibition (ABACE).

The company's centrally located Service Centre in Tianjin has received Authorized Service Centre status from engine manufacturers Rolls-Royce, GE and Honeywell. In addition, a new line maintenance services team at the Centre now offers AOG mobile repair as well as unscheduled and scheduled maintenance services on various Challenger and Global aircraft registered with EASA, FAA, Canada, Bermuda, Cayman Islands, Aruba, Qatar, Isle of Man, San Marino and Guernsey regulatory bodies.

Approvals have been obtained from a growing number of aviation authorities since opening two years ago, offering a full scope of scheduled and unscheduled maintenance services for Global, Challenger and Learjet aircraft registered in China, Hong Kong, Macau, Cayman Islands and Bermuda. Certification is in progress for further expanded capabilities under FAA and EASA.

Bombardier strengthens service and support capabilities for bizjet customers in China.

“It’s important for Bombardier to be close to our customers in the Greater China region so as to ensure they have access to excellent service,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft. “That’s why we are committed to expanding our services in this market, where we see a bright future for our growing aircraft portfolio.”

Bombardier’s Tianjin Service Centre was inaugurated in April 2017 in collaboration with the Tianjin Airport Economic Area (TAEA). Two years later, the facility’s expanded services are a testament to Bombardier’s dedication to growing business aviation in the Greater China region and to strengthening its relationship with TAEA. Bombardier also has two regional support offices in Hong Kong and Beijing and two regional parts depots in Hong Kong and Tianjin.

Enhancements to customer support capabilities in China are part of Bombardier’s commitment to providing exceptional service worldwide. In February, Bombardier announced the expansion of its Singapore Service Centre, which will more than quadruple its footprint. In October 2018, Bombardier announced it will more than double its customer service footprint in Florida with a new service centre. This is in addition to the entry-into-service of a Challenger 300 support aircraft stationed in Europe.

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BlueSky Business Aviation News | 18th April 2019 | Issue #507



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