Understanding the atmosphere of an FBO is a key contributor to the overall customer experience.
Avflight Corporation focused on more than just growing its network to 16 locations this year; it expended major resources to update five locations into premier FBO facilities with the help of Avfuel Atmospheres, a division of Avfuel Corporation that assists FBOs with interior design considerations.
Those FBOs receiving an Avflight upgrade this year included Avflight Gunnison (KGUC), Akron-Canton (KCAK), Columbus (KGTR), Traverse City (KTVC) and Harrisburg
(KMDT).
“Avflight is focused on delivering a consistent experience from one location to the next,” said
Carl
Muhs, Avflight president.
“We’ve always delivered the quality of service that Avflight is known for at each location; it was time to take a good look at how we were branding ourselves. That’s when we got the ball rolling on creating a unified look across Avflight locations so customers can walk in and sense the familiarity.” |
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Avflight
Saginaw |
Though striving for a consistent style across locations, each remodel was unique to the needs of the FBO.
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Avflight Gunnison received a new paint and color scheme (reds, greys, black and silver) with updated furniture, remodeled restrooms, and new décor and artwork.
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Avflight Akron-Canton received new exterior signage and improved curb-appeal, along with new flooring and carpeting, a new front desk, updated furniture, a fresh coat of paint in the Avflight style, remodeled restrooms, and new décor and artwork.
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Avflight Columbus now conforms to Avflight’s color scheme, and received new flooring and carpeting, a new location for the front desk, kitchen upgrades, new furniture, remodeled restrooms, and new décor and artwork.
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Avflight Harrisburg received new furniture while management is considering construction on the facility moving forward.
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Avflight Traverse City is currently undergoing renovations that will also provide a consistent Avflight experience in northern Michigan.
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Avflight Akron-Canton |
These updates follow the complete rebuild and renovation of Avflight’s Saginaw, Mich., headquarters (KMBS) in 2011, and the complete interior renovation of Avflight Detroit City
(KDET) from 2011- 2012.
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