Avfuel Corporation has officially launched its
online Avfuel Customer Service Training (ACST), offering its Network FBOs an
invaluable resource to boost their level of service to a world-class level.
The Avfuel Customer Service Training is
designed to address issues specific to aviation-related businesses. It offers
content that can be applied directly to FBOs, so operations can start putting
these best methods into practice immediately.
FBO staff members will learn about the
importance of fostering and contributing to their company’s culture and brand,
some key service essentials, and how to truly amaze and wow their customers.
|“We received such positive feedback concerning
our on-site customer service training that we felt it was important to add it as
an online resource; that way, all our FBOs have access to it,” said
Avfuel’s marketing manager.
“When it comes down to it, fuel is fuel - it’s often
not the commodity that sets the FBO apart from its competition, it’s the FBO’s
level of service and the way it makes its guests feel.
"This tool will help teach
our branded FBOs how to better differentiate themselves from their competition
while also providing an enhanced experience for pilots and their passengers.”
The ACST is available to Avfuel-branded FBOs
as part of the overall Avfuel Training System, including rampside, front counter
and customer service courses. Those with a current subscription now have access
to the customer service portion, and those who subscribe to the Avfuel Training
System moving forward will also gain access to the ACST.
The courses are user friendly, requiring
virtually no management on the part of the FBO. The ACST utilizes videos,
downloadable course materials and online quizzes for ease of use. FBO staff can
independently take the courses as time permits; it’s ideal for both new hires
and seasoned management staff.
More information at: avfueltraining.com