Universal Aviation ground support network expands to Maldives

Universal Aviation Thailand to provide customer service & ramp training to Koh Samui Airport


Universal Aviation, the ground handling division of Universal Weather and Aviation, Inc. announced at ABACE this week that it will expand its presence in the Asia-Pacific region, with the addition of Universal Aviation Maldives, a joint venture with Inner Maldives.

Universal Aviation Maldives will be based at Malé International Airport (VRMM) and will begin operations in the next two months.

“We identified the Maldives as a destination that can be high risk and stress for our clients,” said Charlie Mularski, Regional Vice President, Asia-Pacific, Universal. “In partnering with Inner Maldives, we feel confident that we will be better positioned to enable our clients’ mission success in the country. Our focus on international standards, processes, customer service, ramp safety, and compliance combined with Inner Maldives local talent and expertise will be provide great value to our shared clients.”

Universal Aviation Maldives will provide ground support and supervision throughout the Maldives, including Malé (VRMM) and Gan (VRMG). Additional benefits for clients, resulting from the joint venture, include hotel savings for crew and passengers as well as air transport and tours.

“I am delighted about this development. This is another first for Maldives and Inner Maldives,” said Mohamed Firaq, Managing Director, Inner Maldives Holidays “We are proud to partner with a global leader such as Universal and certain that this will add to the confidence and offer world-class service for commercial jets arriving into Maldives.”

“In addition to the operational benefits Universal Aviation Maldives will provide our clients, we also expect the location to boost the local economy with new jobs and improve international standards and recurrent training for business aviation throughout the country,” said Mularski. “We are looking forward to working closely with the Maldives government to continue to identify ways in which it can further improve the country’s aviation infrastructure, leading to further growth and development.”

Universal Aviation, the ground support division of Universal Weather and Aviation, Inc., has more than 40 locations in 20 countries, including 19 in the Asia-Pacific region with the addition of Universal Aviation Maldives.

Universal Aviation Thailand to provide customer service & ramp training to Koh Samui Airport

In further news, Universal Aviation Thailand, has entered into an agreement to provide customer service and ramp safety training to PGGS, the dedicated ground handler for Koh Samui International Airport (VTSM).

“One of the biggest challenges that Samui Airport currently has is overnight parking,” explained Charlie Mularski, “Our goal with this agreement to improve the customer experience and improve and maximize the airport’s parking capacity, reducing operators’ stress and risk.”

The agreement goes into effect this week, and training and remarking of the ramp will start immediately. Universal Aviation Thailand will have team members based in Samui supporting PGGS. All invoices will continue coming from PGGS to avoid confusion in the market.

“The first change operators will notice is condensed parking on the new ramp located on the west side, where with the help and support of Universal Aviation Thailand training and supervision, we will increase the available parking capacity significantly,” said Ms. Sumalee Chaitientong, VP-Ancillary Revenues, Samui Airport. “This will make Samui friendlier to overnight parking during peak seasons, ensuring Samui can continue to serve as a premier destination in Southeast Asia while attracting more business aviation operators.”

The new parking and customer service experience changes will be implemented by the end of May. The airport’s master plan also calls for a dedicated terminal and fast-track CIQ for business aviation in 2018.

“Our goal is to continue investing in dedicated facilities and lounges at Samui airport, which are part of our master plan review,” said Chaitientong. “The natural progression is to equip our team with the know-how and customer service approach to maximize and elevate quality and create an everlasting impression when VIP customers visit the airport. We have engaged Universal to help with this expansion and training of our team and look forward to leveraging their vast global presence and experience to support generating awareness of the benefits of using Samui to operators outside of Thailand.”

BlueSky Business Aviation News | 13th April 2017 | Issue #412