Hawker Pacific launches Live Parts Search portal to enhance customer experience

Hawker Pacific, the leading aviation solutions provider in Asia, Pacific and the Middle East, has launched a new Live Parts Search portal for customers.

The Live Parts Search portal provides customers with direct 24/7 access to Hawker Pacific’s extensive parts inventory warehouses located in Sydney, Darwin and Hong Kong. It enables comparison of alternative part options and the ability to request quotes for multiple part lines in a simple and user friendly format.

“This investment in our Spares and Logistics operations ensures we continue to offer the highest level of customer support and provide the best solutions for the industry," says Tony Jones, Hawker Pacific. "LivePartsSearch.com is mobile friendly and provides around the clock access to Hawker Pacific’s extensive parts inventory. The portal is there to complement our 1800 customer service team and 24/7 AOG hotline and enables our customers to quickly and easily identify parts availability and request a quote.

“Essentially, it’s a one step process to provide access quick part number look up for availability and location. Alternatively, customers can logon for more complex, multi-line RFQ’s. It is fully supported by our 1800 customer service team and I’m very confident it will provide a greater level of convenience for our customers,” he adds.

Hawker Pacific is the leading integrated aviation spares provider in the region representing some of the world’s leading aircraft manufacturing brands. The company’s Spares and Logistics team provide a wealth of local experience, technical advice, product knowledge and tailored aviation solutions for customers across Australia and the Pacific.

Hawker Pacific’s live parts search is now live, and available at https://www.livepartssearch.com/

BlueSky Business Aviation News | 8th June 2017 | Issue #419