Gulfstream Aerospace Corp. has created a
center dedicated to the resolution of aircraft-on-ground (AOG) issues, providing
Gulfstream operators with an unprecedented level of integrated support and
ensuring faster return to service of their grounded aircraft.
The nearly 2,400 square-foot/223 square-meter
center is located in the 679,199-sf/63,100-sm Gulfstream Savannah Service Center,
the world’s largest and most technically advanced maintenance facility built
specifically for business jets, and is staffed by an enterprise-wide team of
experts dedicated to predicting, preventing and resolving maintenance or
logistics issues that would prevent an aircraft from making its next flight.
“This is the first time we’ve concentrated
such a broad team of multidisciplinary personnel together in a space solely
dedicated to AOG situations,” said
Derek Zimmerman, president, Gulfstream
Product Support. “Co-locating technical experts with cross-enterprise resources,
including logistics, materials and purchasing support, will lead to more
coordinated responses to customers, expedite resolution of issues and get
aircraft back in the air faster than ever.”
Calls or messages that come into the Technical
Operations Contact Center, if designated an “AOG” condition, are routed to the
center, where experienced team members have Gulfstream’s vast worldwide
resources at their fingertips. These include: multiple Field and Airborne
Support Teams (FAST) aircraft to deliver mission-critical parts, tools and/or
technicians; more than 150 field service representatives and FAST-dedicated
technicians, including 12 mobile repair teams with specially equipped vehicles;
more than $1.6 billion in spares inventory at over 20 locations; and a network
of more than 30 company-owned and authorized service centers and warranty
facilities.
The center is also equipped with large
monitors that provide an up-to-date visual dashboard of Gulfstream aircraft
in-work worldwide and the company’s maintenance facilities and personnel, along
with health updates from aircraft during flight.
“Our AOG center is the next evolution of what
our Technical Operations department has had in place for years,” Zimmerman said.
“Continuously improving our services is part of our effort to meet and exceed
the expectations of our growing worldwide fleet.”
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